Lanyard Community SpacePeople may want to be at the Hub for many reasons. People will be there because they have a specific need, can offer assistance, or are wanting information, others may just want general support, comfort or company at a time of stress. The Community Space is a dedicated place where people can seek company, wait for help or resources, or hang out until needed.


Set up the Community Space

  • Have the Community Space as near to the rest of the Hub as possible. 
    Ideally it will be a quiet space in a separate room away from the information boards. This could include the corner of a large space such as school hall or community centre.
  • Make sure that the space has seating and is accessible to people with mobility impairments.

Put up clear signage

Put up clear signage so people can find their way to the Community Space.

Be visible so people know who to approach if they need information or assistance

Wear the lanyard or use some other form of identification.

If anyone appears distressed, comfort them as you would a distressed friend, but avoid counselling them (don’t try to talk them into being happier)


Set out refreshments

If refreshments are available, set them out and keep the area tidy so people can help themselves.

Keep a record

Keep a record of any key actions or decisions you or your team makes.


The group of people in our community with impairments is wide and diverse. In fact, one in five people in New Zealand has some form of impairment. This could include a hearing, vision, physical, mobility or cognitive impairment. Ensure the community space caters for these different needs. Keep the community space inviting, well lit and easy to access.


If you come across any information that could affect the community, the running of the Hub, or the wider response to the emergency, pass it on to the Information Coordination team.


Working as a team