Lanyard for a Hub SupervisorThe Hub Supervisor oversees all activities in the Community Emergency Hub to make sure the objectives are being met and ensure the Hub runs safely, smoothly and efficiently.

This includes making sure all the jobs are being done, that basic needs are addressed, and significant decisions are discussed and agreed with the wider team. The Hub Supervisor may need extra help to achieve these objectives, depending on the size and duration of the emergency, so may need to allocate extra people to help oversee the running of the Hub.


Oversee the running of the Hub
Make sure roles are allocated, decisions are made by the wider team, and people or groups aren’t working in isolation.

Make sure everyone has what they need to do their job
If they need more tables and chairs, etc., talk to the Facility Maintenance person. If they need more people to help with a task, ask if there are other members of the community willing to help.

Organise regular team meetings
Make sure that the Hub staff work as a team. 

Keep records of all major decisions that are made 
Others may need your records to understand what has happened and what has been done about it. This is useful for shift change-over.

Make sure everyone takes regular and adequate breaks and are fed and hydrated
If people don’t look after their own needs they are more likely to suffer stress. If someone is finding the work stressful or looks stressed,they should consider changing roles, taking a break or going home.

Create a roster for people working in the Hub
Consider the daily opening hours, the length of time it will be open and make a roster. Ensure no one works for too long and everyone has opportunities to take breaks and rest.

Close the Hub overnight when appropriate

  • Make sure all equipment is locked up securely.
  • Use signage to say that the Hub is closed and when it will reopen.
  • Advise the Emergency Operations Centre (EOC) that the Hub has closed for the night and when it will reopen.

Close the Hub when the community no longer needs it
It is important that the following happens:

  • Use signage to tell the community that the Hub will no longer open, and provide information on where they can go to find assistance, e.g. a council-run facility.
  • Advise the Emergency Operations Centre (EOC) you are closing.
  • Clean up all areas. Return any moved furniture and equipment.
  • Collect together all of the records for the event and leave them in the Hub container for collection. The Emergency Operations Centre (EOC) may need them for analysis.

Work with any media that show up

The media can be a useful resource for sharing information with the wider community.

The sort of information you can provide:

  • Anything they can see (such as we are open, weather conditions).
  • General information (such as we are really busy, we are quiet, we have had lots of offers of community help).
  • Public information you have received from the Emergency Operations Centre (EOC).

Do NOT provide:

  • Personal information (people’s names, addresses, etc.).
  • Any private or confidential information you have received.
  • Details of any deaths or injuries.
  • Addresses of evacuated homes.

The group of people in our community with impairments is wide and diverse. In fact, one in five people in New Zealand has some form of impairment. These include hearing, vision, physical, mobility or cognitive impairments. Ensure that the Hub caters for these different needs so that nobody is left behind. Make sure that all public information messages, signage and directions are clear and easy to read. Ensure the Hub is easy to get around for those with mobility challenges.

Legal Information

If there is a life-threatening situation saving life is the priority, even in an emergency the law and usual rules still apply.

If a State of Emergency is declared, it allows the Regional and Local Controllers (local government) to have the legal ability to prioritise needs, and direct or restrict resources and activities. This may include recognised groups or organisations being given authority to do specific tasks or acquire specific resources to help the community. These instructions will come directly from the Emergency Operations Centre (EOC). Make sure you keep a record of them.

If you do not have any special legal powers in your normal life, you don’t have any in a State of Emergency either.

If you come across any information that could affect the community, the running of the Hub or the wider response to the emergency, pass it on to the Information Coordination team.

need to also add link to Chapter 3 - setting up