What is a Community Emergency Hub?

A Community Emergency Hub is a place where you and your neighbours can go to help each other in a major emergency. 

In a major emergency official services will be stretched to the point where they must prioritise the most urgent call-outs. We will all have to pitch in and help each other. There are people in your neighbourhood who have all the skills you need to help – people just like you!

There are 127 Hubs across the Wellington Region. They are located at community facilities and some schools and can be opened by keyholders living in the local area.

Find your nearest Community Emergency Hub on a map of the Wellington Region

When you have checked on your household and neighbours, you and your family can go to your local Community Emergency Hub to:

No phone network - Community Emergency Hubs

  • Ask for and offer help by sharing skills and resources among your community
  • Share and find information about what's happening in your suburb
  • Start organising the clean-up of your community
  • Be in the company of others facing a similar situation

Get involved in emergency planning for your community

What will I find at a Community Emergency Hub?

The Hub is run by people like you in your local community without official assistance. Each Hub has a guide for how to coordinate the sharing of information, skills and resources that exist in your community.

Hub kit contents

There is a small amount of equipment, including a VHF radio in case the phone and internet networks aren't working. The radio will allow communities to communicate with the Emergency Operations Centre (EOC) run by your local council.

There are no supplies, food, water or blankets stored at Hubs. Our communities are full of beds with blankets on them and pantries with food in them to get through the first week after an emergency. Your community can gather the things it needs at the time by working together. 

Test your Hub knowledge with a quiz 

How is a Community Emergency Hub run?

Community members run a Hub without official assistance - it's essentially a place for neighbours to help neighbours in a coordinated way. Each Hub has a Hub Guide which explains how to organise an emergency response and describes the different roles needed. 

WREMO works with communities to practise how they would respond to an earthquake and help the people they live nearest to get through even some of the most challenging issues. 

There are people in your neighbourhood who have all the skills you need to organise your community’s response to an emergency - people like you!

 Watch a video interview

 Community members in Te Horo talk about being involved with their local Community Emergency Hub:


*Video produced by Greater Wellington Regional Council

Frequently Asked Questions 

Below are the answers to some of the questions we are asked about Community Emergency Hubs and how a community can best respond to an emergency.